Facts & Figures

You have an awesome idea and need an amazing design to go with it? Use our Free Design Service and work with our design team to come up with the perfect rendition of your vision or you download the Blank Template to create the design yourself. We want you to be completely satisfied that’s why we don’t place any limits on the number of revisions that you can ask for. In fact, we are happy to re-work the entire design if you change your mind at any point, so let’s Get Started and bring your masterpiece to life.

You can Contact Us or just start a live chat session right now by clicking on the Chat icon on the bottom left to get assistance. We also have some Helpful Articles that explain the feature & capabilities of the online design tool.

Want us to look over the design before you submit it? We are happy to help and point out any issues or simply give you a thumbs up!

If we can assist in any way, simply Contact Us through any support channel that is most convenient for you.

Absolutely we specialize in made to measure sportswear and in fact recommend it Checkout this Blog Post for more information and while you can place your MTM order right from this page there is a bit more information available.

Any designs that you submit via the Design Tool or File Upload are thoroughly checked by our design team to identify any issues. This might include properly centering logos/graphics that might be slightly off, combining color variations, making sure that any graphics used have a high enough resolution, etc.

We will always send you final mockups & a details document for your final approval before proceeding to production.

And we go a step further too… during the different production steps. we will keep you posted by sending you pictures so that if you notice anything wrong we can have it corrected right away.

For most of the products that we offer on our website there are no minimum order quantities so you can order 1 custom-made item at the same price you’d normally pay for a comparable branded product.

There are however certain products that have a minimum order quantity only because the cost of producing just 1 would make it too expensive for end customers. Having said that we have had people willing to pay the extra cost so if you want to bypass the limitation Contact Us for a special quote.

Yes we do offer bulk quantity discounts which are built into the system and specified on the individual product pages. so the more you order the more you will save. Learn More about Pricing and Discounts.

Who doesn’t like surprises? Well, we don’t when it comes to hidden fees exchange rates or very complicated pricing structure so with that in mind we offer all-inclusive pricing making sure that you know exactly how much you would be paying.

Our website is the best tool for figuring out the cost since all prices bulk quantity discounts taxes shipping is baked right into the system. So just add what you are looking to order and the cart page will present you with an accurate quotation.

Or if you would like just Contact Us and we will work out a quotation for you.

Normally for apparel we ask for 2 to 4 weeks to deliver your order but depending on the quantity and our ongoing workload we might deliver earlier or ask for more time. In case you have a certain deadline we do recommend contacting us with your order details so we can confirm a guaranteed delivery date.

The easiest way would be to Contact Us with your requirements and a dedicated account manager will help you through the entire process.

If you’d like to place the order yourself each product with a design and color variation would need to be ordered separately.

Different Names and Numbers Do Not constitute a design variation as multiple names numbers can easily be added through the product options.

To give you an example let’s say you need 25 Red shorts with one set of logos and 25 Blue shorts with a different set of logos. Firstly you would need to design the Red shorts select the sizing options etc. and add the product to the cart. You will then have to go back to the product page and do the same for the blue shorts.

The good thing is that the bulk quantity discount will apply on all the Shorts in the Cart so you get the best volume price for your entire order.

If that sounds like a hassle our Dedicated Account Managers will be happy to help you with setting up the designs choosing the right products and finalizing your order.

If you are ordering a single item you can rest assured that our warranty & hassle-free return policy has you covered on the off-chance that the delivered product is not to your satisfaction.

But we do understand that sometimes you just have to see touch or even try on a product before committing to a larger order. We can have a blank sample at your doorstep within a week to make sure that you have complete peace of mind about the fabric quality, stitching, and sizing before you finalize your order.

Depending on the products and the number of items you would like as blank samples and we will ask for a small non-refundable fee (usually £20 per item) that gets deducted from your final order total. So if you paid £40 for the samples and your eventual order total is £1000 you will only have to pay £960.

For orders larger than 200 pieces or £2000 a printed sample is part of the approval process. But if printed samples are a must before you can proceed please Contact Us before placing a regular order through the website so we can make a note to refund 50% of the cost of the printed samples from your eventual full-size order. So for e.g. if you pay £100 for printed samples and your eventual full-size order is £1000 you’ll only have to pay £950.

Contact Us and one of our service representatives will be happy to arrange shipment of a blank or a printed sample.

Absolutely in fact our ability to customize products in the truest sense of the word is what sets us apart from our competition who profess to have dedicated manufacturing but fall short when it comes to changing the structure (pattern) of the garment.

If you have seen a garment somewhere and want something similar or if you yourself are a fashion designer and want your exact designs brought to life Contact Us we are here to help

There are however a few considerations:

Firstly it is time... depending on the complexity of the product that you want us to develop we can only give you a time estimate after you have contacted us with the order requirements. Usually initial patterns can be developed in less than a week.

Secondly it is cost… if its a product that is unique and we have nothing similar on our website. we would love to develop it for you free of cost and if we decide to offer the product on our website you will not have to contend with any minimum order quantities. But if it is a product that is only slightly different from something that we already have we will still develop the pattern free of cost but we may stipulate a minimum order quantity (usually 50 pieces).

Lastly it is copyrights… we are not in the business of making replicas or infringing on the legal rights of any known brand. If you are unsure if something falls in this category simply Contact Us with the details of what you have in mind and we will let you know what we can do to help.

Our team has years of combined experience working for top brands and understands the fabric requirements for different sports and regions. Without complicating the ordering process, we offer you will select the best possible fabrics and mention them in the details document that you will receive before production begins. That will include the GSM composition breakdown and other relevant information that you can either approve or ask us to change. Fabric change requests depend on availability and the total size of your order. We can even custom develop fabric if the order quantity is above 1000 pieces.

Most of the apparel that we have on offer on our website uses sublimation printing techniques. Sublimation printing allows us to print any kind of design and even incorporate design variations like names numbers without any additional charges or complications. Unlike other places and you will not have to spend time counting the number of colors or pay extra for adding logos in different places.

Some clothing items like sweatshirts fleeces and hoodies etc. sometimes look better with embroidery. Such items are clearly marked and on their respective pages you will see pricing information separately.

We are glad you asked…

Yes we can absolutely do this and more… please visit the Setup Team Shop and fill in the form to get your team ordering page set up.

Warranty & Returns

More than anything else we want to ‘wow’ you with our quality and service. To ensure that we deliver exactly what we promise, we go through rigorous quality checks and keep you posted on the developments as they happen.

Our Warranty

Even then, if something is not right or up to your standards, we will work with you to make it right. We are happy to send replacements in double quick time or even offer a full refund if the items are in any way faulty.

Returning a product

Custom Works we make personalized customized sports products and what that means is that the product you are getting is one of a kind and made specifically for you. So unless there is a manufacturing fault or if somehow a wrong item has been sent to you and we cannot offer a replacement or refund if you change your mind after the production process has started after your final approval.

We only ask that if there is a fault that is evident on delivery for example a name has been spelled incorrectly wrong colors sizes or material used Contact Us immediately and return the faulty item(s) within 28 days of delivery in their original condition with all tags bags and labels attached. It would be difficult for us to accept a claim if you report or return your goods after the 28th day of delivery.

For more information please see our Return Policy. For any other queries or clarification about this topic kindly Contact Us.